If you are looking for professionalism this company is simply not it. They give new meaning to poor workmanship.... Getting a simple estimate was like dealing with some of the shadiest characters you will ever meet. In the end we opted to go elsewhere but by the looks of it this company Spends more time answering to reviews then do improving their customer service skills. If manners count this company simply does not get it.read more
Had a great experience working with our Project Manager, Michael! This was our first time having our roof replaced and... he kindly, and patiently walked us through the process. He did a great job of communicating with us, and was quick to respond with any questions we had. His team replaced our roof quickly and cleanly, and they were diligent about cleaning up as much as they possibly could. Mike himself came by several times to clean up any loose nails around our property, and made sure everything looked good and we were satisfied before he left! Very pleased with Mike's professionalism and his team's workmanship!read more
Overall: amazing customer service, great product, fantastic installation experience.
Project Manager Quinn Graham... helped us from the start to the finish, walking us through the process the entire way. As someone who is very particular, I was a nervous wreck about the scale of work to be done. Quinn's patience was second to none as he took the time to explain everything, all with an extremely professional manner and not making me feel like I was being talked down to or anything like that.
When we had trouble deciding upon colors, Quinn quickly volunteered to give us addresses of homes who they replaced roofs for so we could see the color in person - this helped us decide which one we wanted, and I couldn't have done that without seeing them in person.
When we ran into issues with the insurance company, Quinn roped in General Manager Jaron, who really helped us out and talked with our insurance agent. Everything was worked out!
Quinn was extremely communicative; he responded to emails promptly, and often called and left messages keeping me in the loop. I knew exactly what to expect and when to expect it to happen. The crew showed up on the day they said they would, and completed the job - cleanup and all, in about 8-9 hours. Quinn made sure to take special care of our pool, using the skimmer pole to take out any stray pieces of plastic/debris.
Overall, an absolutely fantastic experience, especially for someone who is like me - overly anxious, worried about everything, and never had gone through this process (insurance claim) before. I am absolutely so pleased with the end product and the customer service I got along the way.
Keep an eye out on the Clipper for specials - sometimes they offer up gifts with signed contracts over a certain value amount.read more
From the beginning to the end of the project Kirk did an exceptional job. Roofing crew was fast and professional and... cleaned up everything very well.
The gutter guys that came out were great also!
I will b recommending Tec to anyone I meet that needs these services.read more
Our experience and dealings with the Exterior Company has been a completely extraordinary experience. From the very... beginning, Ethan Jednat handled every part of my roof repair/replacement with the utmost professional and personal manner. He made my paper work and dealings with my insurance company easy and understandable from start to finish. When the crew showed up to do the work on my roof, so did Ethan to get them started in a proper manner without any doubts of where the roll back should be placed and the covering of all my landscaping. The crew had the utmost respect for our home and property. After the job was completed, Ethan stopped by to make sure the clean up was done to a professional finish. My husband served 20 years in the Marines and will admit he is not an easy person to empress; however, he has stated "Ethan and the roofing crew" showed him as close as you can get to a "white glove" inspection from start to finish. Exterior Company, Great Job!read more
The Exterior Company did a great job. The staff and my project manager, Jordan Herr, were extremely responsive and easy... to work with. Jordan was able to inspect my roof immediately after a large hail storm came thru and was an advocate with my insurance company to properly replace my roof. And the quality of the work was outstanding. I would recommend them to anyone looking to replace their roof.read more
It was a seamless process from first contact with Sr Sales Manager James Diffenderfer who immediately had Project... Manager Tyler Hostetter come out to inspect our roof that very same day. Tyler also met with our Insurance Adjuster and upon confirming/concluding that our roof had sustained irreparable hail/wind damage, started the project moving forward. Tyler even got us a new shed roof included as well. The project was done in one day--the crew was here, prepped the entire work area, removed old roofs, installed new roofs, cleaned up and were gone by the time I even got home from work. The work was done with the utmost professionalism and efficiency. Tyler and James were both very accessible and returned any email/texting of my questions with expediency and professionalism. I would highly recommend The Exterior Company and will not hesitate to contact them with any future needs at all.
Mount Joy, PAread more
The TEC team was very professional and friendly. Jim K. Our project manager was extremely available at all times via... text or phone to discuss the project or be updated on any information. Jim was very responsive with texts within an hour of me sending one. The day of install Jim was the first one here and the last one out. He made sure all the nails and debris were removed from our property. The rest of the workers were friendly and worked diligently. Thank you TEC we highly recommend their services!read more
Upon recommendations from my friends and neighbors, we used The Exterior Company to replace our roof due to wind and... hail damage. We had an incredible experience with JT King who literally helped us with every step of the process, including corresponding with the insurance, making the claim, contacting the adjuster, and completing the inspection. JT answered all of our detailed questions at length and was personable, professional and extremely punctual with his responses. We were also pleased that JT was willing to work around our schedule requests.
On the day of service, JT and his huge crew of professionals, worked tirelessly from morning til evening to complete our roof replacement in 1 day!!!! Our property was not only cleaned up, but left spotless and JT left extra materials for our use. Our roof looks amazing and we are now discussing further work to our property! We would highly recommend JT King and The Exterior Company for your future home improvement needs!!!read more
TEC was recommended to me right after a large wind and hail storm in June. Mike Wolf (our Project Manager) spent hours... with us going over our roof with a fine toothed comb documenting ever tiny hail mark on our very steep roof to submit to our insurance company. His attention to detail and thorough documentation helped our claim and he explained every step of the process. Their color selection of shingle is excellent (we went with black) and we even got to pick the color of drip edge. When the time came for our install, Mike was here from start to finish and his crew was polite and tidy. Let's be honest, no homeowner wants to replace a roof, but Mike Wolf and The Exterior Company crew made the process pain and as stress free as possible.read more
In May of 2019, our house was hit pretty hard by the hail storm in our area. Our neighbors recommended TEC to us, so we... called them. We dealt with Kyle, who was very friendly, courteous and professional throughout the entire process. We had the roof, siding and gutters replaced on the house, and the roof replaced on our one shed. The work was done in about half the time they promised, and it looks fantastic! Kyle r sure we were satisfied with their work, and the very few spots that "weren't perfect" were addressed immediately and without hesitation. Our house looks brand new, and I can't speak highly enough of the quality of work done by their crews. I would absolutely hire them again, and highly recommend them to everyone!read more
James was very personable and accommodating. The workers were very efficient and completed the work in a day.... Appreciated that they cleaned and left our home in perfect condition. Definitely would recommend.read more
I just want to say that it was a pleasure doing business with TEC. There was constant communication and the work was... done so quickly. Our project manager Travis was always there for any questions we had so everything went smoothly. I would recommend this company to anyone who is looking to get roof/siding work.read more
I can't say enough about Quinn and his team. He came to inspect the roof and found storm damage. Quinn explained the... process. From start to finish everything went smoothly. They show up on time, very professional, efficient and straight forward. Quality work done with quality equipment and a friendly team. I would definitely recommend TEC . One more plus, they follow all CDC guidelines.read more
Pete from TEC made my roofing project seamless from beginning to end. I would have never gotten insurance money for the... roof replacement if it wasn’t for Pete’s tireless efforts. Pete and his work team were very professional, they did an excellent job on the new roof and left my yard very clean when they were done, and were also very careful around my landscaping. The entire job was completed to my satisfaction ahead of schedule. Any issues, no matter how minor were addressed by Pete immediately. I would highly recommend Pete and his company for any roofing job.read more
The company is disorganized, mismanaged,storm chasing joke. They passed my account around to 3 different project... managers right up until the day of the appointment with my insurance company. When the time came to have the insurance company inspect my roof the Project Manager that showed up never saw my house, never looked at my file or knew what the first project manager saw damage wise. Which resulted in the adjuster steam rolling him and now I'm left with a damaged roof and an estimate to pay for it put of pocket. The only reason I called my insurance company is because TEC said there was damage...then when it comes time to meet the insurance company there is no damage?!? It's just a scam. I am going to get the roof fixed but there is a snowball's chance in hell that TEC will be the company to do it. This company pays for good reviews so please do your self a favor and read the one star reviews first and you will see similar stories.read more
Last week, we had our roof installed along with eight skylights. Our house looks absolutely amazing! Shane Van Hovel... and the roofing team did an excellent job. From start to finish, they arrived early and they cleaned the property of all debris before departing.
We want to personally thank Shane Van Hovel for overseeing this whole project and making it happen! Shane was very knowledgeable with our insurance claim, too. He answered all of our many questions and we really appreciated his patience, as he explained all the insurance details to us. He’s courteous, professional and very efficient at his job. Because of Shane and the team performing such an outstanding job,
I highly recommend TEC!!!read more
Our roof is now new and perfect. Mario Scotto was the project manager. His professional, friendly and punctual... responsiveness was amazing. I already recommended him to my friends and his quality of service is the best. There are just no words to describe the work Mario did and the time he spent explaining everything in such a professional manner. He is D Best! Thank You So Very Much, Mario!read more
Nothing but good things to say about this company. Pete took amazing care of me. They replaced my entire roof in just... over a day. The crew as fast, professional, and effective. Pete communicated with me, checked in, and was always there. Pete was genuine, listened well, and was responsive. I have no hesitations about using this company in the future.read more
From my first contact with project manager Jordan Herr my experience was top notch. Jordan was always available to... answer questions or concerns in a timely manner. Once my roof was approved for replacement scheduling was fast and easy. The day of my roof replacement came and went with out any issues and Jordan was there during the install to ensure that work that was done was to his standard and mine. He was very thorough after the work completion to ensure everything was cleaned up and removed from my property. I would highly recommend Jordan and The Exterior Company for any of your needs.read more
I recently had my roof done by Tec. Dealt with project manager Mitch. It was an excellent experience from start to... finish. Mitch was always professional, courteous, and knowledgeable. Roof was completed in a timely fashion, all debris was cleaned up promptly, and some minor issues were quickly rectified with no issues whatsoever. I highly recommend this company and Mitch, and would not hesitate in using them in the future.read more
Our project manager, Andrew Torch, was amazing. He handled every aspect of our roofing/gutter/skylight project with the... utmost professionalism. His regular and genuine communication throughout our project was highly appreciated. Of all the work we have had done to our home in the past, Andrew and his team stand out by far as the most professional and customer service oriented. Thanks Andrew!read more
Our project manager Kyle Given was very professional and explained all our options and how things would be done. We... had several questions and Kyle was always available to meet with us or email us about them. While we have a pretty large roof it was replaced in one day which Kyle was expecting. The roof replacement went very well even though we had a short rain shower. Clean up was good and of course we found old roofing nails for quite a while which is expected.
We also had gutters and downspouts replaced. One issue we had was that Kyle was not able to tell us when this would be done. I really wanted to be here as i wanted a few things done differently. Unfortunately we came home one day to find the gutters and downspouts were replaced. While the work looked nice the things i wanted changed were not done. Kyle told us he did not know they were coming. Better communication between project managers and contractors need to happen. Kyle did see that the changes i wanted were made except for one gutter issue that still needs to be addressed.
Over all TEC did a good job and we would recommend them and Kyle to anyone who needs this service.
Ron Bread more
Great experience working with the Exterior Company. My contact (Andrew) was very professional and was right there from... start to finish. Had a slight situation with unexpected weather and Andrew kept me informed of their progress throughout that situation. Job was finished in 1 day as i was told and the clean up was great. Highly recommend the Exterior Company and Andrew.read more
My experience was amazing! Andrew was great to work with and made everything extremely easy. He and his crew worked... hard to have the project completed on time. With that being said, I highly recommend this company for your roofing needs!read more
Recently had a complete roof replacement done by the Exterior Company on our 185- year old maintenance barn. Working... with Ryan R. was professional and convenient. He coordinated the job very well and kept me informed throughout the project. I highly recommend working with Ryan and the Exterior Company for any roofing job you may need.read more
We worked with Andrew T. He was our sales and project manager. They had a big selection of high quality shingles....
Andrew took personal interest every step of the way complete attention to detail. I thought his crew would leave a mess they cleaned up and were very polite. At the end of the day I felt he really treated our project like it was his own. Roof looks great and my neighbor to used TEC after they saw ours go up with precision. Yes I would recommend them they stand behind their work and show up when they say they will.read more
We had our roof , sidings, gutters replaced from hail damage. They were professional , knowledgeable and very helpful... when dealing with the insurance company with our claim. The workers did an amazing job and there was no debris in our yard when they completed the job. Ted Davis was our point of contact and he was great to work with and I would highly recommend TEC to anyone.read more
Had our roof replaced from hail damage. They were professional and very helpful when dealing with the insurance company... with our claim. The workers did an amazing job and there was no debris in our yard when they completed the job. Jeremy was great to work with and I would highly recommend TEC to anyone.read more
Everything went smoothly working with Justin , our point person. Up to the time we actually had our roof worked on,... he was very responsive to our inquiries (even though on some days he was away on vacation), which really helped my wife and I be put at ease. He prepared us thoroughly for installation day. His crew that installed the roof was very professional and respected our property. They cleaned up nicely after as promised. The finished roof is done and is beautiful. So glad we went with TEC to replace our hail damaged roof!read more
This company is a great one to work with because they are professional and knowledgeable. Whenever we contacted them,... the rep was prompt, understanding, and willing to be our advocate with the insurance company. Thank you for your fine , outstanding work. Surprisingly they accomplished the work in one day.read more
Had a great experience with TEC for our roof replacement! We had a hail storm on May 28th TEC gave us a fast response... time, communication was easy and workers were fast and efficient. Would definitely recommend! Looks beautiful and the clean up was exceptional!read more
Our roof replacement due to hail damage was done with skilled, efficient workers and timely. . Our project manager... Robert Turner worked so well with us and our insurance company, answered all our questions and concerns. Such a pleasure to work him and everyone at TEC.read more
The Exterior Company was very easy to work with. The representative who handled my case was on top of things and saw... that the job was done when he told me it would be. The crew who did the work was very experienced. Each member went about their job fast and efficiently without having to be told what to do. I am very pleased with my new roof and several neighbors have told me how good it looks. I highly recommend the Exterior Co,read more
Quinn Graham was very thorough & professional throughout the process of replacing our roof. He was there from the... beginning, marking with chalk circles the damaged areas to being at the job site the day the work was done. He was very patient answering my many questions. Thankfully, choosing a new roof is not something we do very often.read more
I would absolutely recommend the Exterior Company. After a hail storm, we needed our roof replaced at our two homes at... Saddle Lake. They were very easy to work with and did an outstanding job on both of our roofs. I recommended them to several people around our lake who also had roof damage and I would recommend them again. My neighbors around the lake are also very pleased with their work!read more
I had a great experience with TEC. I had my roof replaced due to hail damage. Robbie, our project manager, is very... knowledgeable and very responsive. He helped me through the process and made it very easy for me. He came out and did a free inspection, finding the damage, then when I did file the claim with my insurance company, he made sure he was at my home to meet with the adjuster to ensure my insurance company found all the damage. This helped a great deal with making sure my policy would provide coverage for my whole roof. Some of my neighbors had their insurance adjuster come out without their contractor present and either got denied, or partial roof replacements paid for by their insurance company. I highly recommend The Exterior Company for outside work.read more
We are very pleased by the help of Mitch. He is so helpful, always responses very quickly whenever we have questions.... He takes care everything with profession. I strongly recommend Mitch to whoever needs roof work. He is the BEST!read more
I'm thrilled with my new roof. I worked mostly with Dave Allen. He answered all my questions and even took my phone... calls when he was on vacation. (Sorry Dave). Men who did the manual labor were very professional and capable. I wouldn't hesitate to recommend them to anyone. Also cleanup afterward was exceptional.read more
Worked with Project Manager, Jerry, on the replacement of my roof due to hail damage. Very satisfied with Jerry's... management of the project from start to finish in letting me know how the process would work, dealing with the insurance company and completing the roof replacement. Everything went off extremely well. Job well done!read more
The Exterior Company did a great job on my roof. My project manager handled everything for me, met with my insurance... adjuster and ensured the completion of my roof within a couple of weeks of getting approval from my insurance company. Their office and all their workers were very professional. I highly recommend their services!!!!read more
Kirk Newcomer was my project manager. Everything he promised was completed efficiently and accurately. Have never... experienced someone that was so dedicated to insuring the correct info was given to the insurance company and made the happy with result and I received the payment. Great Job !read more
Very happy we went with TEC to change our roof. Robbie was awesome to work with. Very patient and helpful. The roofers... were amazing. Had everything done and cleaned up in one day. They worked their butts off. Overall, happy with the customer service and the product(s) used. Would recommend them to anyone.read more
Can't say enough about how easy The Exterior Company made this whole process.
Thurman was my project manager and he... helped with every step of the process. I decided to add soffitt and fascia because of the amount of money I was able to save on my roof and Thurman assisted with that as well.
My roof looks amazing and would recommend Thurman and The Exterior Company to anyone!
Surprisingly enough this started with a free inspection I almost passed on!read more
We recently had our roof, gutters and screens replaced as a result of the May 2019 hail storm.
I would highly... recommend TEC! Mitch was very professional, thorough and responsive. The quality of the replacement products and workmanship were outstanding as well. Great job!read more
We had hail damage and our project manager Robby Grogan was extremely helpful in getting the insurance on board and the... project done in a very timely and professional manner, from every conversation, every visit to the completion of the job. The crew took every step to keep the property damage free and protect our existing landscaping and pool during the installation. We have recommended Robby to our neighbors and your company as a great partner in this project. I still have the sign in my yard! We have had several comments on how nice our roof looks now.
Thanks to Robby and his crew!read more
We used TEC to replace our roof and siding after some storm damage. Paul Van Winkle was our project manager. Paul did... a great job of explaining all of the details to us and was very responsive to any questions we had throughout the process. While the work was being completed, he constantly checked on the crew to make sure everything was being performed properly and reviewed with us to make sure we were satisfied. We were very happy with the work and would recommend Paul and the TEC team for exterior work.read more
Getting a new roof is a big decision. Mitch did an amazing job educating us and making the process very easy. He was... always great with his communication and worked with our schedule seamlessly. His staff showed up on time and finished the job in one day. They left no sign that they were even there. Cleaned up beautifully. Even after the work was done and settled we called with a question and he came out the next day! Highly recommend him!read more
We had a great experience with Tec. Our project manager, James Lilley, was with us through the entire process. He was... on site several times during the day to make sure things were going well and at the end of each day to make sure things were all wrapped up for the night. Our crew was also great. They were very careful of our landscaping and did a wonderful job cleaning up each night and at the end of the project. Now we have a beautiful roof!read more
The TEC team was very organized and professional. The team did a great job of installing the roof and cleaning up when... the job was completed. We were very happy with the finished product. James, our project manager, communicated very well with us throughout the entire process. We definitely would recommend TEC!!!read more
Ryan was great. He was with us from day one throughout the whole process. He showed up the same day we called the... company to come look at our roof which was damaged from hail. And even though he showed up at the end of the work day, he was still willing to go over to our neighbor and look at their roof as well. He made a special trip when the State Farm adjuster showed up to do the evaluation, being sure to point out damage so nothing was missed. He sat with us and went over the State Farm assessment as well as their contract answering all our questions. We asked him if they could do additional work that State Farm did not cover and the price quoted was fair. In short order the day came and the whole process was handled with such precision and coordination that it was finished in just a few hours. We sat outside watching the whole thing. The work crew was amazing. These men and women worked hard on that hot summer day. They were dressed from head to toe so they did not get hurt by the abrasive asphalt or burned from the sun. We tipped them well and encourage you to do also. Clean up was thorough as it is a mess to remove a whole roof as well as remnants from fitting the new roofing materials. They even have these special "brooms" that they went through the landscaping beds and lawn that picked up loose nails that had escaped their nets. They didn't go through only once but several times. The second crew came in to do down spouts, gutters and wrapping. Just like the first crew they were very good and worked as a team which left little wasted time. Also, we tipped them. The quality of the materials, the labor teams and Ryan made this a seamless process. My only complaint was receiving a post card in the mail, AFTER, our roof was installed offering a gift if you signed a contract. In this case, we were punished for being an early bird.read more
We're very happy with the work that TEC did when replacing our roof. The crew worked well together and was able to... finish the roof in one day. They were able to keep the mess to a minimum while they were working and did an amazing job cleaning up when they were finished. The roof looks great.read more
My project manager was Tyler. Tyler did a great job answer ALL of my questions (and I had a lot!). The company has a... pretty seamless process and has invested in new technologies and branding that reflects their dedication to their craft. From the first appointment to scheduling to finalization, Tyler was there to make sure EACH request I had was fulfilled. A lot of places can install a roof but a peace of mind is priceless. Thanks Tyler, Thanks TECread more
Very pleased with the overall work that was done. Had our roof replaced and Carl did a great job working with the... insurance company adjuster. Crew and materials arrived as scheduled and they did a great job with replacing the roof all in one day! Would highly recommend T.E.C. for doing the work you need. Professional, knowledgeable and easy to work with. Thanks Carl and the entire T.E.C. team.read more
Ryan S was very easy to work with and helpful in explaining insurance process. The roofers worked diligently and put in... a very long day only to return for a short time the next day to finish up. Very pleasant employees. Clean up was very efficient.read more
Well, where to start. They don’t communicate effectively. They responded to our community and made promises to people... about completion of work and they still haven’t completed the jobs. They flooded our basement due to not paying attention and there answer to making it right was to call serv-Pro. Bill remained the same and they still haven’t called to conduct a walk through of the work to ensure customer satisfaction.read more
We were impacted by hail damage and our roof on our house and garage required full replacement. My daughter used TEC... company and was very satisfied so we decided to use their service as well. They came to our house to walk us through the process. Everything was explained thoroughly and all our questions were answered. They arrived as scheduled and did a nice job on both roofs. The team was conscientious and courteous. What a hard working crew. The job was completed in one day and everything was cleaned up completely. A few days later they came back out to follow up on our satisfaction. That meant a lot. They are a Nice company to work with. Thank you TEC exterior.read more
JT was very knowledgeable about both the roofing and insurance process.
While I was skeptical at first, his confidence... in his company really made me comfortable with my decision to have them do the job.
I had a new roof only one week after insurance approval and it only took one day.
I have only good things to say.read more
JT was very helpful through the entire process, especially dealing with the insurance company. We have a very large... roof and they sent a big crew to complete the job in 2 days. Excellent clean-up as well.read more
We are pleased with the roof replacement on our home. Yosef the project manager was very clear in his explanations,... answered any questions we had, and followed through in getting the roof installed as promised. The crews worked efficiently and clean-up was done quickly.read more
We just had TEC doing a roofing job for us and we are very happy with all aspects of the work they did. Ryan Sheuy was... the one that worked with our insurance company and oversees all the work being done. The workers were great. We would recommend them to others. Again, a good job. byread more
A Great company to work with. They made process/paperwork real easy. They are also great in communicating with you... if you have any questions. I’ll recommend TEC to anyone that needs their roof replace.read more
Very happy with The Exterior Company. They did a great job on our roof, and was completed in a timely manner. My wife... and I were very, very happy with the results. The roof looks really, really good. The neighbors even mentioned to me that it looked good! Cleanup was done professionally, and nothing was left behind. There was a home in our neighborhood that had their roof completed by a competitor, and they didn't do so well, and came back several times to fix some issues. The Exterior Company is a great company to work with, and were very patient, friendly, and professional at all times with all communications via text, email, as well as telephone. I would highly recommend The Exterior Company to do the work on your new roof, you will not be sorry.read more
I recommend TEC. I had hail damage to our roof from a storm. Representative Carl Gallagher was responsive and helpful... during the process and worked with the adjuster and insurance company. The work was done promptly and my yard was kept clean. In addition, they offer a 10 year workmanship guarantee and 50 years on materials.read more