Thank you for choosing The Exterior Company for your roofing project! We strive to provide superior customer service and with that, we know how important it is to build the proper expectations prior to us starting our work on your property. To help you prepare for the job, we’ve assembled a list of easy-to-follow roofing steps that will give you a better understanding of our process:
Access to your home: Unlike many home improvement projects, the majority of the roofing installation process takes place outside. That means you don’t have to be there while we work. You won’t have to burn a vacation day or find someone to “babysit” your house while we’re working.
Scheduling: A basic roofing process only takes one to two days to complete. We’ll work with you to pick a convenient time to perform your installation. On the chosen day, expect us to arrive around 7 a.m., as this gives us a better chance to complete the job by the end of the day. Factors such as inclement weather, a shortage of materials, etc. could cause a delay.
Preconstruction: Implementing a few preparation steps on your end can ensure your installation project goes smoothly. Examples include parking your vehicles along the street instead of leaving them in the driveway, moving outdoor furniture, barbecue grills, etc. away from the side of your home and covering items in the attic to keep dust off. As a courtesy, you might also want to give your neighbors a heads-up about your upcoming roofing installation procedure.
Greenery: We do our best to work around any plants, shrubs or trees that are close to the roof. However, it’s possible there could be some slight, unavoidable damage such as broken limbs or the loss of leaves or foliage. Please let us know about any significant issues as soon as possible, so we can compensate you for the damage.
Gutters: Gutter mounting is usually the last step in a roof installation procedure. In most cases, this occurs approximately one month after the completion of the rest of the process.
Satellite dish: If you have a rooftop TV dish, we’ll likely need to remove and then reattach it. If you subsequently experience signal or connectivity issues, contact your satellite provider to correct the problem. We’ll cover the bill!
Dumpster: Be ready for us to place a dumpster on your property to collect all the debris. We’ll drop it off about three days before your project date and pick it up within two days after completion.
Cleanup: We take pride in leaving properties in the condition in which we found them. We’ll conduct a thorough cleanup after your roofing installation procedure. We’ll pick up and dispose of any excess roofing materials and debris. We’ll also do a sweep with a magnet to collect as many loose nails as possible.
Final walkthrough: The last of the roofing steps entails a walkthrough with the project manager to ensure all work meets your satisfaction. We recommend that you conduct a brief solo inspection before the walkthrough and make a list of any items you’d like us to address.
Contact TEC to Learn More About Our Roof Installation Process
We’ll be happy to address these roofing steps and any other areas of concern. Please feel free to call us toll-free at 855-766-3264 with any questions you might have!
We had a great experience with Tec. Our project manager, James Lilley, was with us through the entire process. He was on site several times during the day to make sure things were going well and at the end of each day to make sure things were all wrapped up for the night. Our crew was also great. They were very careful of our landscaping and did a wonderful job cleaning up each night and at the end of the project. Now we have a beautiful roof!read more
The TEC team was very organized and professional. The team did a great job of installing the roof and cleaning up when the job was completed. We were very happy with the finished product. James, our project manager, communicated very well with us throughout the entire process. We definitely would recommend TEC!!!read more
Ryan was great. He was with us from day one throughout the whole process. He showed up the same day we called the company to come look at our roof which was damaged from hail. And even though he showed up at the end of the work day, he was still willing to go over to our neighbor and look at their roof as well. He made a special trip when the State Farm adjuster showed up to do the evaluation, being sure to point out damage so nothing was missed. He sat with us and went over the State Farm assessment as well as their contract answering all our questions. We asked him if they could do additional work that State Farm did not cover and the price quoted was fair. In short order the day came and the whole process was handled with such precision and coordination that it was finished in just a few hours. We sat outside watching the whole thing. The work crew was amazing. These men and women worked hard on that hot summer day. They were dressed from head to toe so they did not get hurt by the abrasive asphalt or burned from the sun. We tipped them well and encourage you to do also. Clean up was thorough as it is a mess to remove a whole roof as well as remnants from fitting the new roofing materials. They even have these special "brooms" that they went through the landscaping beds and lawn that picked up loose nails that had escaped their nets. They didn't go through only once but several times. The second crew came in to do down spouts, gutters and wrapping. Just like the first crew they were very good and worked as a team which left little wasted time. Also, we tipped them. The quality of the materials, the labor teams and Ryan made this a seamless process. My only complaint was receiving a post card in the mail, AFTER, our roof was installed offering a gift if you signed a contract. In this case, we were punished for being an early bird.read more
We're very happy with the work that TEC did when replacing our roof. The crew worked well together and was able to finish the roof in one day. They were able to keep the mess to a minimum while they were working and did an amazing job cleaning up when they were finished. The roof looks great.read more
My project manager was Tyler. Tyler did a great job answer ALL of my questions (and I had a lot!). The company has a pretty seamless process and has invested in new technologies and branding that reflects their dedication to their craft. From the first appointment to scheduling to finalization, Tyler was there to make sure EACH request I had was fulfilled. A lot of places can install a roof but a peace of mind is priceless. Thanks Tyler, Thanks TECread more
Very pleased with the overall work that was done. Had our roof replaced and Carl did a great job working with the insurance company adjuster. Crew and materials arrived as scheduled and they did a great job with replacing the roof all in one day! Would highly recommend T.E.C. for doing the work you need. Professional, knowledgeable and easy to work with. Thanks Carl and the entire T.E.C. team.read more
Ryan S was very easy to work with and helpful in explaining insurance process. The roofers worked diligently and put in a very long day only to return for a short time the next day to finish up. Very pleasant employees. Clean up was very efficient.read more
Well, where to start. They don’t communicate effectively. They responded to our community and made promises to people about completion of work and they still haven’t completed the jobs. They flooded our basement due to not paying attention and there answer to making it right was to call serv-Pro. Bill remained the same and they still haven’t called to conduct a walk through of the work to ensure customer satisfaction.read more
We were impacted by hail damage and our roof on our house and garage required full replacement. My daughter used TEC company and was very satisfied so we decided to use their service as well. They came to our house to walk us through the process. Everything was explained thoroughly and all our questions were answered. They arrived as scheduled and did a nice job on both roofs. The team was conscientious and courteous. What a hard working crew. The job was completed in one day and everything was cleaned up completely. A few days later they came back out to follow up on our satisfaction. That meant a lot. They are a Nice company to work with. Thank you TEC exterior.read more
JT was very knowledgeable about both the roofing and insurance process.
While I was skeptical at first, his confidence in his company really made me comfortable with my decision to have them do the job.
I had a new roof only one week after insurance approval and it only took one day.
I have only good things to say.read more
JT was very helpful through the entire process, especially dealing with the insurance company. We have a very large roof and they sent a big crew to complete the job in 2 days. Excellent clean-up as well.read more
We are pleased with the roof replacement on our home. Yosef the project manager was very clear in his explanations, answered any questions we had, and followed through in getting the roof installed as promised. The crews worked efficiently and clean-up was done quickly.read more
We just had TEC doing a roofing job for us and we are very happy with all aspects of the work they did. Ryan Sheuy was the one that worked with our insurance company and oversees all the work being done. The workers were great. We would recommend them to others. Again, a good job. byread more
A Great company to work with. They made process/paperwork real easy. They are also great in communicating with you if you have any questions. I’ll recommend TEC to anyone that needs their roof replace.read more
Very happy with The Exterior Company. They did a great job on our roof, and was completed in a timely manner. My wife and I were very, very happy with the results. The roof looks really, really good. The neighbors even mentioned to me that it looked good! Cleanup was done professionally, and nothing was left behind. There was a home in our neighborhood that had their roof completed by a competitor, and they didn't do so well, and came back several times to fix some issues. The Exterior Company is a great company to work with, and were very patient, friendly, and professional at all times with all communications via text, email, as well as telephone. I would highly recommend The Exterior Company to do the work on your new roof, you will not be sorry.read more
I recommend TEC. I had hail damage to our roof from a storm. Representative Carl Gallagher was responsive and helpful during the process and worked with the adjuster and insurance company. The work was done promptly and my yard was kept clean. In addition, they offer a 10 year workmanship guarantee and 50 years on materials.read more