Thank you for choosing The Exterior Company for your roofing project! We strive to provide superior customer service and with that, we know how important it is to build the proper expectations prior to us starting our work on your property. To help you prepare for the job, we’ve assembled a list of easy-to-follow roofing steps that will give you a better understanding of our process:
Access to your home: Unlike many home improvement projects, the majority of the roofing installation process takes place outside. That means you don’t have to be there while we work. You won’t have to burn a vacation day or find someone to “babysit” your house while we’re working.
Scheduling: A basic roofing process only takes one to two days to complete. We’ll work with you to pick a convenient time to perform your installation. On the chosen day, expect us to arrive around 7 a.m., as this gives us a better chance to complete the job by the end of the day. Factors such as inclement weather, a shortage of materials, etc. could cause a delay.
Preconstruction: Implementing a few preparation steps on your end can ensure your installation project goes smoothly. Examples include parking your vehicles along the street instead of leaving them in the driveway, moving outdoor furniture, barbecue grills, etc. away from the side of your home and covering items in the attic to keep dust off. As a courtesy, you might also want to give your neighbors a heads-up about your upcoming roofing installation procedure.
Greenery: We do our best to work around any plants, shrubs or trees that are close to the roof. However, it’s possible there could be some slight, unavoidable damage such as broken limbs or the loss of leaves or foliage. Please let us know about any significant issues as soon as possible, so we can compensate you for the damage.
Gutters: Gutter mounting is usually the last step in a roof installation procedure. In most cases, this occurs approximately one month after the completion of the rest of the process.
Satellite dish: If you have a rooftop TV dish, we’ll likely need to remove and then reattach it. If you subsequently experience signal or connectivity issues, contact your satellite provider to correct the problem. We’ll cover the bill!
Dumpster: Be ready for us to place a dumpster on your property to collect all the debris. We’ll drop it off about three days before your project date and pick it up within two days after completion.
Cleanup: We take pride in leaving properties in the condition in which we found them. We’ll conduct a thorough cleanup after your roofing installation procedure. We’ll pick up and dispose of any excess roofing materials and debris. We’ll also do a sweep with a magnet to collect as many loose nails as possible.
Final walkthrough: The last of the roofing steps entails a walkthrough with the project manager to ensure all work meets your satisfaction. We recommend that you conduct a brief solo inspection before the walkthrough and make a list of any items you’d like us to address.
Contact TEC to Learn More About Our Roof Installation Process
We’ll be happy to address these roofing steps and any other areas of concern. Please feel free to call us toll-free at 855-766-3264 with any questions you might have!
Well, where to start. They don’t communicate effectively. They responded to our community and made promises to people about completion of work and they still haven’t completed the jobs. They flooded our basement due to not paying attention and there answer to making it right was to call serv-Pro. Bill remained the same and they still haven’t called to conduct a walk through of the work to ensure customer satisfaction.read more
We were impacted by hail damage and our roof on our house and garage required full replacement. My daughter used TEC company and was very satisfied so we decided to use their service as well. They came to our house to walk us through the process. Everything was explained thoroughly and all our questions were answered. They arrived as scheduled and did a nice job on both roofs. The team was conscientious and courteous. What a hard working crew. The job was completed in one day and everything was cleaned up completely. A few days later they came back out to follow up on our satisfaction. That meant a lot. They are a Nice company to work with. Thank you TEC exterior.read more
JT was very knowledgeable about both the roofing and insurance process.
While I was skeptical at first, his confidence in his company really made me comfortable with my decision to have them do the job.
I had a new roof only one week after insurance approval and it only took one day.
I have only good things to say.read more
JT was very helpful through the entire process, especially dealing with the insurance company. We have a very large roof and they sent a big crew to complete the job in 2 days. Excellent clean-up as well.read more
We are pleased with the roof replacement on our home. Yosef the project manager was very clear in his explanations, answered any questions we had, and followed through in getting the roof installed as promised. The crews worked efficiently and clean-up was done quickly.read more
We just had TEC doing a roofing job for us and we are very happy with all aspects of the work they did. Ryan Sheuy was the one that worked with our insurance company and oversees all the work being done. The workers were great. We would recommend them to others. Again, a good job. byread more
A Great company to work with. They made process/paperwork real easy. They are also great in communicating with you if you have any questions. I’ll recommend TEC to anyone that needs their roof replace.read more
Very happy with The Exterior Company. They did a great job on our roof, and was completed in a timely manner. My wife and I were very, very happy with the results. The roof looks really, really good. The neighbors even mentioned to me that it looked good! Cleanup was done professionally, and nothing was left behind. There was a home in our neighborhood that had their roof completed by a competitor, and they didn't do so well, and came back several times to fix some issues. The Exterior Company is a great company to work with, and were very patient, friendly, and professional at all times with all communications via text, email, as well as telephone. I would highly recommend The Exterior Company to do the work on your new roof, you will not be sorry.read more
I recommend TEC. I had hail damage to our roof from a storm. Representative Carl Gallagher was responsive and helpful during the process and worked with the adjuster and insurance company. The work was done promptly and my yard was kept clean. In addition, they offer a 10 year workmanship guarantee and 50 years on materials.read more